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Marian Wong Design

Marian Wong Design Marian Wong Design Marian Wong Design

CUSTOMER SERVICES

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Customer Protections

Customers have the option to use either PayPal or Square as the credit card processor for online purchases.  Both processors act as the intermediary for online payments and customers' credit card companies.  


PayPal and Square comply with the Payment Card Industry Data Security Standard (PCI DSS).  This standard is an additional level of protection for cardholder data to reduce credit card fraud.   


Customers credit card information is not shared by PayPal and Square with us.


Shipping Your Order

Orders will be processed and shipped in 1 to 2 business days, except on holidays.


Packages will be shipped by USPS Priority Mail or FedEx, whichever is less expensive.


If there will be a significant delay in shipment of your order, we will contact you by email.


In-person pick up at Sacramento location is available.  After you make an online purchase, please contact Marian at mtwong1048@att.net or mwong@mwongdesign.com  to make arrangements to pick up merchandise.

Returns and Refunds

If you are not happy with your purchase, simply send it back within 14 calendar days from the date you received it.


Contact us by email to let us know that you are returning a purchase.  Address your email to mtwong1048@att.net.  Provide your name, address, and item(s) that will be returned. 


Include the receipt or proof of purchase with the returned item(s).


You will be responsible for paying the shipping costs to return your item(s).  


If your item is unused and in the same condition that you received it, we will initiate a refund to your credit card (or original method of payment).  You should receive the credit in 5 to 10 day, depending on your credit card issuer's policies.  Shipping costs are non-refundable.


Privacy Policy

We know that you care how information is used and shared. We appreciate your trust and want you to feel confident in our services and security for your personal information.


This website provides various places for customers to provide information.  We collect only information that customer provides when filling out contact form, signing up for email, and ordering products.


We use information you provide to deliver the ordered product(s) and to notify you on offers, promotions, and information updates.


For email correspondence, we keep email messages with email address and our responses.  We keep email addresses confidential.  


We do not sell, rent, lease, or transfer any information collected.


Product Colors

Actual product color may vary from the images shown. 


Every monitor or mobile display has a different capability to display colors.  Due to this difference or monitor/mobile settings, actual product colors may vary slightly.


In addition, lighting conditions at the time the photo was taken can affect an image's color.


Copyright © 1997 - 2021 Marian Wong Design - All Rights Reserved.

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